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DDF

Dubai Duty Free, which celebrated its 31st  anniversary on 20th December, recorded annual sales of Dhs6.999 billion (US$1.917 billion) last year.

For the past several years, Dubai Duty Free has been listed amongst the top three airport retailers in the world in terms of sales. Based on the recent annual report by independent industry researchers – Generation Research, for the fourth time (2008, 2009, 2010 and 2013), the operation has nudge ahead to No.1 position, ahead of Seoul Incheon, Singapore Changi and London Heathrow airport.

Its founding principal of providing travellers with a first class retail experience in a shopper-friendly environment and a diverse range of products still holds true to this day. Employing around 6,000 people, Dubai Duty Free has consistently raised the benchmark for airport retailing and it continues to grow.

To date, Dubai Duty Free has received over 470 awards which bear testimony to the operation’s retail success including being named the “Airport Retailer of the Year in Single Location” at the prestigious Frontier Awards 2014 held in Cannes;  “Best Airport in Duty Free Shopping” presented at the Business Traveller Middle East Awards; “Middle East Travel Retailer of the Year” from DFNI Asia Pacific;  the “Superbrands Awards for Excellence in Branding” received from Superbrands Council UAE and the Global Traveller US Magazine award for “Best Duty Free Shop”.

Dubai Duty Free is currently operating over 26,000 square metres of retail space at Dubai International Airport (DIA), the retail footprint will expand by a further 7,000 square metres with the opening of Concourse D in 2015. This new concourse will cover some 65,000 square metres and will be the home to the 100 airlines that currently operate from DIA’s Terminal 1, Concourse C.

Corporate Social Responsibility

In October 2004, DDF launched the Dubai Duty Free Foundation, a charitable body founded under the auspices of His Highness Sheikh Ahmed Bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority and Chairman of Dubai Duty Free, to organise its Corporate Social Responsibility (CSR) initiatives and, most importantly, raise funds for worthy causes, specifically those aimed at benefiting children. The Foundation has since donated funds to several charities, both at home and abroad, and plays an active role in helping families and children in need.

In 2008, Dubai Duty Free established its own Corporate Responsibility (CR) department in-house under which the Dubai Duty Free Foundation is managed. In addition, the CR department is committed to reducing the Environmental impacts and health and safety risks associated with the storage and retailing of goods. It is the Company’s policy to operate an Integrated Management System in accordance with ISO 14001: 2004 and OHSAS 18001: 2007.



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